This one-day program has been designed specifically for the team leader who has to manage people whilst still working as part of the team. Introducing the key skills necessary for organising and directing work effort, it is ideal for recently promoted team leaders or as a refresher for those who have not had formal training.

Program Contents

• The Role of the Team Leader
• Team Leadership
• The Mechanics and Dynamics of Team Leadership
• The Skills Required
• Successful Teams
• Characteristics of Effective Teams
• Recognising the Needs of Team Members
• Developing your Team
• Key Communication Skills
• Communicating Effectively
• Learning to Really Listen
• Giving and Getting Instructions
• Leading Effective Team Briefings
• Giving Effective Feedback
• Maintaining Team Performance
• Setting Objectives
• Work Allocation and Delegation
• Training people in teams
• Monitoring and Control
• Reducing Disciplinary Problems & Dealing with Problem Behaviours
• Personal Action Plans

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